The Top 10 Roles and Responsibilities of a Hostess
In the hospitality industry, the hostess’s role might not always be in the spotlight, but it’s essential. They’re the first face customers see, setting the stage for what’s to come. The way they carry themselves can make a big difference in whether a customer leaves happy or disappointed. This article will take a closer look at what a hostess does, the skills they need, and how they can make or break a customer’s experience. The Multifaceted Role of a Hostess A hostess, also referred to as a front-of-house host or greeter, is the first point of contact for guests entering a restaurant, hotel, event space, or any other establishment within the hospitality sector. Their responsibilities are as diverse as the clientele they serve, encompassing: 1. Greeting and Seating Guests: The moment a guest enters the door, the hostess becomes the face of the establishment. They warmly greet customers, inquire about reservations, and efficiently seat them according to th...
